Power Audio FAQs
Q: When do I need to pay for my hire?
A: You are required to make full payment as per the terms on your booking contract (usually a 30% booking deposit with the final balance being payable before the hire commences). For clients also hiring our services, payment is due on completion of job. Credit accounts are available to some customers; please speak to one of our team if you would like more information.
Q: Am I required to leave a deposit?
A: All hires require a valid VISA or Mastercard. This card can be used by Power Audio on return of your hire to cover loss, damage, cleaning and extra hire charges.
Q: What happens if I return my hire late?
A: If a hire is returned late, you are liable for extra hire charges for the extended period, you may also be liable for any costs incurred due to your equipment return being overdue. If you find that you will not be able to return your hire at the agreed time, please contact us as soon as possible so we can try to arrange to extend your hire accordingly and make sure that equipment is still available for other customers.
Q: Who is liable for the equipment whilst it is on hire?
A: All liability for the equipment lies with the hirer.
Q: Do I need Proof of Identification?
A: If you are a new customer to Power Audio we will need to verify your identity on collection or delivery of your hire. Please have a valid divers license ready on receipt of the hire.
Q: Can a third party collect on my behalf?
A: If you are unable to collect your hire, you may send a third party to collect on your behalf. This person will still be required to bring a license and credit card (as outlined above) and will be responsible for checking all of the equipment is present and in working order before signing a hire contract to confirm receipt.
Q: What happens if some equipment is missing on receipt?
A: At Power Audio we run a very efficient hire bookings system to ensure that all hired equipment is available and delivered correctly. Please check your item list and if you find that some of the hired equipment is missing you must contact us immediately so we can investigate the cause, and endeavour to rectify any problems as soon as possible. If missing items are reported after 24hours, a full investigation will need to be carried out and you may be liable for the cost of replacements.
Q: What happens if equipment fails whilst on hire?
A: You MUST notify us immediately should you notice a problem with any of the hired equipment. If equipment fails on your hire we will endeavour to get replacements to you where possible. If the equipment has failed due to user error you will be liable for repair or replacement charges. Power Audio checks all equipment when being packed and when being returned to make sure it is delivered in optimal condition. All electrical equipment is also safety tested at regular intervals.
Q: Do you have a hire contract?
A: Yes. A full copy of Power Audio's hire conditions can be downloaded here. (22KB PDF)
I can’t find the answer to my question.
Please call a member of the Power Audio team on 03 5831 8998 who will be more than happy to assist you with any queries.